SHIPPING & RETURNS

Shipping Policy

Standard USPS shipping prices on all regular orders. CharaChorder uses the best carriers in the business to make sure your order gets to you on time. From the Secure Checkout page you'll see your item description, price and estimated delivery date.

Guaranteed shipping services

Where available, you can also choose a faster delivery method for each item on your order, for an additional fee:

  • Courier Delivery → Delivers on the same day, within two hours (available during business hours on select items, to certain zip codes)

  • Guaranteed Next Day Shipping → Delivers in one business day

Delivery times vary according to your selected delivery address, availability of your items and the time of day you place your order. A signature may be required for delivery.

Shipping Cost

The cost for shipping is calculated and displayed on the Checkout page before you complete your order. Courier Delivery cost includes tip.

 

Ship Time

The ‘Ships‘ time is an estimate of when the item will leave our warehouse. For example, if an item displays "Ships: 1 business day" the item will leave our warehouse 1 business day after you place your order. Occasionally, we will confirm ship and delivery times, then learn we are unable to fulfill the order due to low product availability. In these rare cases, we will notify by email of the new ship and delivery times.

Return & Refund Policy

There are a few important things to keep in mind when returning a product you purchased online from CharaChorder:

  • You have 14 calendar days to return an item from the date you received it.

  • Only items that have been purchased directly from CharaChorder online, can be returned to Charachorder LLC. 

  • Please ensure that the item you are returning is repackaged in the original package along with documentation that were included when you received it.

 

Refunds

Once we receive your item, a refund is initiated immediately. If you canceled a pickup item, and you were billed for it, we initiate your refund immediately after you submit your cancelation request. The way your refund is processed depends on your original payment method:

  • If you paid by credit or debit card, refunds will be sent to the card-issuing bank within five business days of receipt of the returned item or cancelation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

 

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