Return & Refund Policy

There are a few important things to keep in mind when returning a product you purchased online from CharaChorder:

  • You have 14 calendar days to return an item from the date you received it. If you cannot remember when you received it just look at your tracking information.

  • Only items that have been purchased directly from CharaChorder online, can be returned to CharaChorder. 

  • Please ensure that the item you are returning is repackaged in the original package along with documentation that were included when you received it.

  • Please include order number and reason for return inside of the package to help assist with a speedy return.

  • Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

  • It is strongly advised that a trackable shipping method is used.

  • CharaChorder is not responsible for returns that are lost or damaged in transit.

  • Returns that do not meet the eligibility conditions may result in refund delays or the product(s) to be shipped back to you.

  • If you meet or have completed all the requirements please ship return to:

 

CharaChorder

10761 Mapleridge Dr

Dallas, TX 75238

 

Refunds

A refund will be provided for the amount paid for the returned product excluding any charges for the initial shipping of the product when it was purchased. The product will be considered returned once the product has been delivered to CharaChorder, the package has been opened, and the contents verified. If you canceled a pre-order item, and you were billed for it, we initiate your refund immediately after you submit your cancellation request. The way your refund is processed depends on your original payment method:

  • If you paid by credit or debit card, refunds will be sent to the card-issuing bank within five business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.