Return & Refund Policy

There are a few important things to keep in mind when returning a product you purchased online from CharaChorder:

  • You have 14 calendar days to return an item from the date you received it.

  • Only items that have been purchased directly from CharaChorder online, can be returned to Charachorder LLC. 

  • Please ensure that the item you are returning is repackaged in the original package along with documentation that were included when you received it.



Once we receive your item, a refund is initiated immediately. If you canceled a pickup item, and you were billed for it, we initiate your refund immediately after you submit your cancelation request. The way your refund is processed depends on your original payment method:

  • If you paid by credit or debit card, refunds will be sent to the card-issuing bank within five business days of receipt of the returned item or cancelation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.