Frequently Asked Questions

If I pre-order directly from your web site, am I assured that you will not sell out before shipping my order?

Yes, except in extremely rare circumstances where we have encountered an unforeseen issue beyond our control. If such a rare circumstance should occur, we will contact you as soon as practicable to discuss your options (which could include waiting for the next available shipment, canceling the order, etc). Exception: Inventory is not assured for Late Pre-orders.

How is a Late Pre-order different from a Pre-order?

Pre-orders placed near the end of the pre-order period are known as Late Pre-orders. Late Pre-orders will be shipped on the product's release date, so there is no guarantee that we will have stock at that time. If the product is out of stock on the release date, the pre-order will be held until the product is back in stock, at which point it will be shipped. You will still have the option of cancelling your Late Pre-order at any time.

When will I receive my pre-ordered product from you?

If you live in the United States, your order should arrive on or near the U.S. release date. International pre-orders may take longer due to longer shipping times.

How will the product be shipped when it becomes available?

All U.S. pre-orders are shipped via UPS ground when they become available. International orders will be shipped using United States Postal Service Priority International shipping.

Can I cancel my pre-order?

You can cancel your pre-order at any time before it is shipped.To cancel your pre-order, sign in to your account by opening a shopping cart on our website, and selecting the "View Store Profile" button. Select "Active Pre-orders" from the sidebar, choose the pre-order in question, and select Cancel.

I placed my pre-order but my card was only charged for $1.00. What should I do?

When you change your payment method or place a preorder, your card is pre-authorized for $1.00 to ensure that your payment information is valid. As soon as your payment information has been validated, we will void the $1.00 expense and you will not be charged. The full price of the order is charged when we begin fulfillment of orders for the pre-order campaign. When the product ships, your card will be charged for the invoice total including tax and shipping.

How long will it take my pre-order to ship?

We generally begin taking pre-orders as soon as a product is announced. If you have already placed a pre-order, please check the upcoming page on our website for specifics about when the product will be released.