FAQs

Frequently Asked Questions

Are your devices compatible with any other languages besides English?


Yes! Please visit the following link for a list of compatible languages: https://docs.google.com/spreadsheets/d/e/2PACX-1vSGHdVSGXzPjEBvI6uMoKU6VI1iqH8YHveFCo0iOpLvIUbwNtfeIqLhzGKasJdgRVOmQN3Qk2aZFPtm/pubhtml?gid=1848741657&single=true




What Operating Systems are required for your CharaChorder devices?


CharaChorder devices are compatible with macOS, Windows, Linux, iOS and Android. All the intelligence and processing is built into the device therefore no special software is required to use it. Your computer, tablet, or smartphone reads it as if it were any other keyboard.




When will I receive my pre-ordered product from you?


If you live in the United States, your order should arrive on or near the U.S. release date. International pre-orders may take longer due to longer shipping times.




How will the product be shipped when it becomes available?


All U.S. pre-orders are shipped via UPS ground when they become available. International orders will be shipped using United States Postal Service Priority International shipping.




Can I cancel my pre-order?


You can cancel your pre-order at any time before it is shipped.To cancel your pre-order, sign in to your account by opening a shopping cart on our website, and selecting the "View Store Profile" button. Select "Active Pre-orders" from the sidebar, choose the pre-order in question, and select Cancel.




I placed my pre-order but my card was only charged for $1.00. What should I do?


When you change your payment method or place a preorder, your card is pre-authorized for $1.00 to ensure that your payment information is valid. As soon as your payment information has been validated, we will void the $1.00 expense and you will not be charged. The full price of the order is charged when we begin fulfillment of orders for the pre-order campaign. When the product ships, your card will be charged for the invoice total including tax and shipping.




How long will it take my pre-order to ship?


We generally begin taking pre-orders as soon as a product is announced. If you have already placed a pre-order, please check the upcoming page on our website for specifics about when the product will be released.




Is the device Bluetooth compatible?


Currently both the CharaChorder and CharaChorder Lite are wired only. This reduces any potential latency while chording.




Are your devices compatible with 10fastfingers, typeracer, and monkeytype?


Yes! CharaChorder devices are compatible with macOS, Windows, Linux, iOS and Android. All the intelligence and processing is built into the device therefore no special software is required to use it. Your computer, tablet, or smartphone reads it as if it were any other keyboard.